Based in MENDRISIO – (SWITZERLAND)
Reporting to the Sales Management, you will be the main point of contact for clients regarding their orders and ensure coordination with various internal departments, including production and logistics.
Your main responsibilities are as follows:
- Receive, enter, and track customer orders in the ERP.
- Manage day-to-day customer relations : respond to inquiries, track orders, and provide necessary information.
- Act as a liaison between customers and internal departments—specifically production and logistics—to ensure that customer requirements regarding deadlines and shipments are met.
- Keep customers informed of any discrepancies and provide appropriate follow-up.
- Prepare and verify commercial documentation, including orders, delivery notes, and invoices.
- Handle initial-level customer complaints and contribute to their resolution.
- Ensure that commercial files are complete and compliant.
Your profile
- You hold a higher education degree (Bachelor’s level or equivalent) in international business.
- You have over 5 years of experience in sales administration, ideally gained within an industrial manufacturing or processing environment.
- Proficiency in Italian, English, and German is required.
- You are a dynamic, rigorous professional, recognized for your commitment to service and excellent interpersonal skills.
- Highly organized and responsive, you are adept at coordinating communication between customers and internal teams to ensure that our commercial commitments are upheld.